At Moon-E-Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The item must be unused and in the same condition that you received it
  • The item must be in its original packaging
  • You must provide the order receipt or proof of purchase

Items that show signs of use or damage may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged due to improper use
  • Items returned after the return period
  • Clearance or special sale items (if applicable)

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed and returned through the original payment method within a few business days.

Exchanges

If you received a defective or incorrect product, you can request an exchange. We will replace the item with the correct product as soon as possible.

Return Shipping

Customers may be responsible for return shipping costs unless the product received is damaged or incorrect.

Need help?

Contact us for questions related to refunds and returns.